Shipping policy

Effective Date: 28 October 2026

AllureMist, operated by DSS ELECTRICAL PTY LTD, offers complimentary free shipping for all orders shipped to all European countries, the United States, Hong Kong, and Australia. There is no minimum order value required to qualify for our free shipping offer. We do not currently ship to destinations outside of these regions.

Once your order has been successfully placed and payment has been confirmed, our warehouse will process and prepare your goods for dispatch within 1 to 5 business days, excluding weekends and public holidays. Processing time is separate from transit time.

After dispatch, delivery timelines are estimated and cannot be guaranteed. For orders within Australia, estimated delivery is between 3 and 10 business days. Orders bound for the United States and Hong Kong typically arrive within 7 to 18 business days. Shipments to European countries generally take 10 to 25 business days. Delivery delays may occur due to customs inspection, carrier disruptions, public holidays, extreme weather, or other circumstances outside of our control. We are not responsible for delays caused by shipping carriers or local customs authorities.

Once your parcel leaves our facility, we will send a shipping confirmation email containing your tracking number and a link to monitor the delivery status. It is your responsibility to provide a complete and accurate delivery address. We cannot reroute parcels once they have been dispatched, and we are not liable for parcels lost or returned due to an incorrect or incomplete address provided at checkout.

Import duties, customs taxes, brokerage fees or other local charges may be assessed by the customs authority of your destination country. These charges are the responsibility of the recipient and are not included in the product price or our free shipping service. We recommend checking local import regulations before placing your order.

If your tracking information shows that your parcel has been delivered, we consider the order successfully delivered and are not responsible for lost or stolen packages after confirmed delivery. If your parcel appears to be lost or significantly delayed, please contact our support team with your order number, and we will open an investigation with the shipping carrier.

If you have questions about our shipping policy, please reach out via email at contact@alluremist.com or phone +61 7 5539 6182. Our support hours are Monday to Friday 8:00–21:00, Saturday and Sunday 9:00–18:00.