Return policy

Effective Date: 28 October 2026

At AllureMist, operated by DSS ELECTRICAL PTY LTD, we aim to ensure you are satisfied with every purchase. This Return Policy outlines the conditions for returns, exchanges and refunds for goods purchased through AllureMist.com.

You may request a return or exchange within 30 calendar days from the date you receive your order. To be eligible for return, all items must be unused, unworn, unwashed, undamaged, and returned with all original tags, packaging and accessories intact. Items that show signs of wear, stains, odours, alterations or damage caused by the customer cannot be accepted for return.

To begin a return request, please email our customer service team at contact@alluremist.com with your order number, the item(s) you wish to return, and the reason for your return. Our team will review your request and send you authorised return instructions. Do not send items back without receiving prior return authorisation; unauthorised returns may be refused.

Our free shipping offer does not cover return shipping costs. Unless the item arrived defective, damaged, or we shipped an incorrect product, you will be responsible for paying the return shipping fee. We strongly recommend using a tracked shipping service for returns, as we cannot take responsibility for items lost in transit on their way back to our warehouse.

Once we receive and inspect your returned merchandise and confirm it meets our return requirements, we will process your refund or exchange. Refunds will be issued to your original payment method, and it may take 5 to 15 business days for the funds to appear in your account, depending on your payment provider. Original shipping charges are non‑refundable unless the return is due to our error.

If you receive a defective, damaged or incorrect item, please notify us within 7 days of delivery and attach clear photographs showing the issue. We will arrange a replacement or full refund and cover associated return shipping for qualifying cases.

Custom‑made, personalised, clearance and final‑sale items are non‑returnable and non‑refundable unless they arrive damaged or defective.

We reserve the right to reject any return that fails to comply with the requirements stated in this policy. If you have questions about returns, exchanges or refunds, please contact our support line at +61 7 5539 6182 during business hours: Monday to Friday 8:00–21:00, Saturday and Sunday 9:00–18:00.